kompakPrivacy Policy

This page describes what we collect when you use kompak and how we keep that data protected. We at kompak collect personal information to verify your identity, process your deposits and withdrawals, and comply with anti-money-laundering regulations. Your data is encrypted and stored on secure servers.

Our privacy practices are governed by Indonesian law and international data-protection standards. We do not sell your information to third parties for marketing. We disclose your data only to regulatory authorities, law-enforcement agencies, or payment processors when legally required.

If you have questions about how we handle your data, contact us through the Help section of your kompak account or via the channels listed on our Legal notice page.

What Data We Collect on kompak

Account Registration and Identity Verification

When you create a kompak account, we collect your email address, password, full name, date of birth, residential address, phone number, and national identification number (if applicable in your jurisdiction). We use this information to verify your identity, prevent fraud, and comply with know-your-customer (KYC) regulations.

We perform identity verification by cross-referencing your provided details against government databases and third-party verification services. This process is mandatory; we cannot offer kompak services without it. If verification fails, your account creation is rejected and no funds are charged.

Payment and Transaction Data

When you deposit or withdraw funds on kompak, we collect payment method details: your bank account number (for BCA, e-wallet, mobile banking, local payment transfers), e-wallet account identifier (for online payment, e-wallet, mobile banking, local payment, online payment), or e-wallet code. We also record the amount, timestamp, and status of each transaction.

We retain this transaction history indefinitely for regulatory compliance and dispute resolution. If you dispute a withdrawal or claim unauthorized activity, we use this record to investigate.

We do not store your payment credentials

kompak does not retain your bank passwords, e-wallet PINs, or credit card numbers. Payment processing is handled by third-party processors (payment gateways) that comply with PCI-DSS security standards.

Gameplay and Account Activity

We record your gameplay activity: bets placed, games played, results, and account balance changes. We use this data to detect fraud, investigate disputes, and understand user behaviour for platform improvement. We also track your login history, device information (operating system, browser type), and IP address.

This activity data is retained for at least three years for regulatory and compliance purposes. After that period, we may delete or anonymize it.

Communication Data

If you contact our support team via email, chat, or phone, we record your message, our response, and any attachments. We use this data to resolve your issue and improve our support processes. We retain support tickets for at least two years.

How We Use Your Data and Our Commitments on kompak

Data Use and Third-Party Processors

We use your data for the following purposes:

We do not use your data for direct marketing, profiling, or sale to third parties. We do not share your data with advertisers or data brokers.

Data Storage and Security

Our servers are located in Indonesia and may also be located outside your jurisdiction. Your data is encrypted in transit (using HTTPS) and at rest (using AES-256 encryption). We employ firewalls, intrusion detection, and regular security audits to protect your information.

We limit access to your data to kompak employees and contractors who need it to perform their job. All staff sign confidentiality agreements. We do not grant access to third parties except payment processors, identity-verification services, and regulatory authorities as required by law.

Note: No security system is perfect. While we undertake industry-standard protections, we cannot guarantee that your data will never be breached. If a breach occurs, we will notify affected users and relevant authorities as required by law.

Your Rights and Data Requests

You have the right to request access to your personal data held by kompak. You may also request correction of inaccurate data or deletion of data we no longer need (subject to legal retention requirements). To exercise these rights, contact us via the Help section of your account or through our Legal notice page.

We will respond to data-access requests within 30 days. Deletion requests may be denied if we are legally required to retain your data (for example, for tax or AML compliance). We will explain any denial.

Cookies and Tracking

kompak uses cookies to maintain your login session, remember your preferences, and track your activity on our platform. Cookies are small text files stored on your device. You can disable cookies in your browser settings, but doing so may prevent kompak from functioning correctly.

We do not use third-party tracking cookies (such as Google Analytics) on kompak. We do not track your activity outside our platform.

Children and Minors

kompak is not intended for users under the age of majority in their jurisdiction. We do not knowingly collect data from minors. If we become aware that a minor has created a kompak account, we will terminate the account and delete their data (except where we are legally required to retain it).

Policy Changes

We may update this privacy policy at any time. Changes take effect immediately upon posting to this page. Continued use of kompak after a policy change constitutes your acceptance of the new policy. If you do not agree to a change, you may close your account and cease using kompak.

Our commitment is to handle your data transparently, securely, and in compliance with applicable law. We collect only the information necessary to operate kompak and comply with regulations. We do not sell your data, and we do not use it for purposes beyond those described in this policy. If you have concerns about our data practices, contact us through the Help section of your account or via our Legal notice page.

↑