kompak Terms of Use

When you create an account on kompak, you agree to our terms governing deposits, withdrawals, account conduct, and dispute resolution. These terms apply to all users accessing our platform—sportsbook, live-dealer tables, slot games, and esports markets—through mobile browsers and native apps.

Our services are available only where local law permits. We do not operate globally, and we do not warrant that kompak is legal in every jurisdiction. Users are responsible for verifying that access complies with their own local regulations before creating an account.

This page sets out our core account rules, payment policies, bonus terms, and how we handle disputes.

Account Opening and kompak User Conduct

Creating Your kompak Account

To open an account on kompak, you provide your legal name, date of birth, address, email, phone number, and payment details. You confirm that the information is accurate and complete. We perform identity verification (KYC) before you can deposit or withdraw; false or incomplete information may result in account suspension or permanent closure.

You attest that you meet the legal age and eligibility requirements of your jurisdiction. You also confirm that opening a kompak account and engaging with our services complies with your local law. We do not offer legal advice; verification of compliance is your responsibility.

You are responsible for maintaining the confidentiality of your account login and password. kompak does not share login credentials with third parties, and we will not ask you to share them. If you suspect unauthorized access, contact us immediately through the Help section of your account.

kompak Deposits and Payment Methods

kompak accepts nine payment methods: QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking virtual account, local payment virtual account, and online payment virtual account. (We also support e-wallet virtual account.) Each method has different processing speeds and features.

E-wallets (mobile banking, local payment, online payment, e-wallet): Deposits typically complete within minutes. These are the fastest options if you need to fund your account quickly.
Bank transfers (mobile banking, local payment, online payment, e-wallet): Deposits process during standard business hours. Allow one business day for completion under normal conditions.
During holidays (Idul Fitri, Idul Adha, Imlek): Processing may be delayed. We announce extended timelines in advance.

Your deposit is transferred to your kompak account balance immediately upon confirmation. We do not charge deposit fees, but your payment provider may apply charges. You are responsible for any fees imposed by your bank or e-wallet provider.

kompak holds your deposits as account balance, not in trust

Funds deposited on kompak are held as account balance for wagering purposes. kompak is not a bank or financial institution. Your funds are subject to our account terms, not banking protections.

Withdrawals and Processing

You can withdraw your account balance at any time. You select your withdrawal method (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or bank transfer), enter the amount, and submit. Your kompak account is debited immediately; the funds are routed to your chosen method.

We do not guarantee processing timelines. All withdrawals are subject to account verification and your payment provider's processing queue. online payment and e-wallet transfers typically complete within minutes; bank transfers process during business hours and may take one business day or longer. During peak times or holidays, processing may be delayed.

Large withdrawals or unusual account activity may trigger enhanced verification: proof of income, source-of-funds documentation, or employment verification. These checks are compliance requirements. Failure to provide requested documents may result in withdrawal denial or account suspension.

Wagers, Odds, and kompak Game Rules

When you place a wager on kompak—whether football (Liga 1, Piala AFF, Champions League), live-dealer games, slots, or esports—you accept the published odds, game rules, and payout structure. We do not modify odds after you place your wager.

Our games use random number generators (slots, live-dealer) or real-world match outcomes (sportsbook, esports). Game results are final once published. We do not reverse, cancel, or adjust results except to correct documented system errors.

Slot games and live-dealer tables display their return-to-player (RTP) percentage before you play. This percentage is the long-term average payout; individual sessions vary widely. Losses are always possible. Gambling is not guaranteed income.

Bonus Terms and Promotions

kompak offers occasional bonuses and promotions (new-account offers, reload bonuses, seasonal promotions). Each bonus has specific terms: minimum stake requirements (playthrough), game eligibility restrictions, and expiry dates. These terms are published with each offer; you must accept them to claim the bonus.

We reserve the right to void or forfeit a bonus if we detect abuse: using multiple accounts, collusion with other users, exploiting system errors, or placing wagers outside the scope of the bonus terms. Abuse of bonuses may also result in account suspension or closure.

kompak does not guarantee any fixed bonus amount or percentage. All bonuses are subject to verification and compliance with stated terms.

kompak Account Suspension, Dispute Resolution, and Legal

Account Suspension and Closure

kompak reserves the right to suspend or close any account at any time, with or without cause. Grounds for suspension include: providing false information, suspected fraud, breaching our terms, engaging in prohibited conduct, or operating from a jurisdiction where we do not permit access.

If your account is suspended, you will receive notice via email where possible. You may contact our Help team to request clarification. We will not reactivate a suspended account without investigation and your acknowledgment of the suspension reason.

Upon account closure, your remaining balance is held subject to pending verification and dispute resolution. After all holds are cleared, we process your final withdrawal to your designated payment method.

Dispute Resolution and Complaints

If you dispute a wager result, payout, or withdrawal, contact our Help team within thirty days of the disputed transaction. Provide your account number, transaction date, and detailed description of the dispute. Our team will investigate and respond within ten business days.

kompak maintains records of all wagers, results, payouts, and account activity. We base dispute resolutions on these records. If we determine that our system processed your transaction correctly, we will explain our finding and close the dispute. If we find a system error, we will correct it and issue the appropriate adjustment.

Disputes not reported within thirty days are forfeited. kompak is not obligated to investigate or remedy old transactions.

Note: kompak is not a regulated financial institution and does not offer banking arbitration or regulatory dispute resolution. Our dispute process is internal to kompak. If you are unsatisfied with our resolution, you may pursue claims through applicable local courts or regulatory bodies (if available in your jurisdiction).

Prohibited Conduct

kompak prohibits the following conduct on our platform:

Using multiple accounts to claim bonuses or circumvent limits.
Colluding with other users or engaging in fraud.
Exploiting system vulnerabilities or errors.
Using automated tools, bots, or scraping software.
Accessing kompak from a prohibited jurisdiction (where we do not permit operations).
Money laundering, terrorist financing, or sanctions evasion.
Harassment, abuse, or offensive conduct toward our staff or other users.

Violation of these rules may result in immediate account suspension, forfeiture of winnings, or permanent closure. kompak may also report suspected illegal activity to relevant authorities.

Jurisdiction and Applicable Law

kompak services are available only where local law permits. We do not warrant that kompak is legal in your location. If you access kompak from a prohibited jurisdiction, you do so at your own legal and financial risk. We may suspend or terminate your account if we discover that you are accessing from a jurisdiction where we do not operate.

These terms are governed by the law of the jurisdiction where kompak operates. Any legal action arising from these terms or your use of kompak must be brought in the courts of that jurisdiction (if available) or through alternative dispute resolution. You waive the right to pursue class actions or collective claims against kompak.

kompak may modify these terms at any time. Changes take effect immediately upon posting to this page. Continued use of the platform constitutes acceptance of the updated terms. If you do not agree to a modification, you may close your account and cease using kompak.

Legal Framework and Jurisdiction Information

Service availability

kompak services are offered only in jurisdictions where the applicable law permits online gaming, sportsbook operations, and entertainment platforms. We do not identify ourselves as licensed globally, and we do not represent that kompak is legal everywhere. Instead, we employ jurisdiction-aware technology and user attestation to enforce access controls. Users in some locations will be unable to access kompak; this restriction is intentional compliance with local law, not a technical error.

We maintain geolocation systems that detect a user's IP origin and cross-reference it against regulatory databases. If our system determines that your jurisdiction does not permit kompak services, access will be blocked. We do not override these restrictions, and we do not identify specific countries as legal or illegal—such determinations change over time and vary by local ordinance. For users in supported jurisdictions, kompak services are available subject to account creation, identity verification, and compliance with these terms.

We encourage users to confirm independently that their jurisdiction permits access before creating an account. Accessing kompak from a prohibited jurisdiction may violate local law; kompak disclaims liability for users' violation of their own country's statutes or regulatory frameworks. If you are unable to access kompak, our system has likely determined that your location does not support our services. We do not provide workarounds or methods to bypass these restrictions.

Account eligibility

To open a kompak account, you must be of legal age in your jurisdiction and legally eligible to engage in online gaming and sportsbook platforms. We do not use fixed age labels (such as "") because the age of majority and legal capacity vary by country and local law. Instead, we ask you to attest during account registration that you meet the age and eligibility requirements of your own jurisdiction. During account creation, you provide your date of birth; kompak performs age verification to confirm that you are of legal age.

False attestation may result in account suspension or permanent termination. If you are underage in your jurisdiction, you may not create or use a kompak account. Parents, guardians, and educational institutions are responsible for preventing minors' unsupervised access to our platform. Eligibility also encompasses legal capacity to enter online contracts and use digital payment systems. Some jurisdictions restrict access for certain occupational groups, family relationships, or political positions.

kompak does not enforce these restrictions directly but relies on your honest attestation. If your circumstances change—for example, if you move to a prohibited jurisdiction or become subject to a local restriction—you are responsible for ceasing platform use and contacting us to discuss account closure. We retain the right to request additional eligibility documentation at any time.

Local-law responsibility

Users are solely and entirely responsible for verifying that their access to kompak complies with the law of their own jurisdiction. We do not provide legal advice, and we do not warrant that kompak is legal in your location. The fact that kompak is accessible to you does not mean it is lawful for you to use it. Regulations governing online gaming, sportsbooks, and payment systems change frequently and vary widely by region.

A jurisdiction that permitted online gaming last year may have restricted it this year. A user may relocate to a new country and suddenly find themselves in a prohibited jurisdiction. kompak does not track all regulatory shifts in real time; we rely on periodic updates and user self-reporting. If you are uncertain whether kompak is legal in your location, consult a local legal professional or regulatory authority before accessing the platform.

Users who access kompak from prohibited jurisdictions do so at their own legal and financial risk. kompak is not liable for fines, criminal charges, account seizure, or other penalties imposed by local authorities for violations of local law. We retain the right to suspend or terminate accounts if we become aware that a user is accessing the platform from a jurisdiction where such access is unlawful or where we are not permitted to operate.

Data and privacy scope

When you create a kompak account, we collect personal data: name, date of birth, address, phone number, email address, and payment details. This data is used for account creation, identity verification (KYC), fraud prevention, regulatory reporting, and customer support. We are obligated by Indonesian law and international anti-money-laundering standards to collect and retain this information; we cannot offer accounts without it.

Your data is stored on secure servers with encryption and access controls. We do not sell your data to third parties for marketing, profiling, or commercial purposes. We may disclose your data to regulatory authorities, law-enforcement agencies, or tax authorities if legally required to do so. Our complete privacy policy is available on our website; you should read it in full before creating an account. If you do not consent to our data collection and retention practices, you may not create a kompak account.

Large account transactions (withdrawals above specified thresholds) may trigger enhanced KYC verification: proof of income, source-of-funds documentation, employment verification, or other supporting documents. These are compliance requirements, not optional features. Failure to provide requested documentation may result in account suspension or denial of withdrawal requests. We maintain these practices to comply with anti-money-laundering regulations, combat fraud, and protect our platform and its users.

Contact for legal inquiries

If you have legal questions about kompak's compliance framework, jurisdiction eligibility, data practices, regulatory obligations, or our licensing status, you may contact our legal team through the channels listed on our Legal notice page. We maintain dedicated contact pathways for compliance inquiries, government requests, and formal legal escalations. Response times typically range from 5–10 business days, depending on inquiry complexity, current workload, and the nature of the request.

We do not respond to inquiries from private citizens seeking legal advice on whether kompak is lawful in their specific location; those discussions should occur with your own legal counsel or your local regulatory authority. Government bodies, regulatory agencies, and official legal representatives may contact kompak through formal channels listed on our Legal page. We cooperate fully with lawful requests from competent authorities and provide information as required by law.

Users may also file complaints, requests for assistance, or escalations through the Help section of their kompak account. These inquiries are reviewed and responded to according to our published support service-level agreement. kompak reserves the right to modify these terms and this legal framework at any time. Changes are posted to this page and take effect immediately upon posting. Continued use of the platform constitutes acceptance of any updated terms and policy. If you do not agree to a modification, you may close your account and cease using kompak at any time.